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Return Policy
Returns & Refunds Policy
At Fleur’s Beauty Room, we want you to be delighted with your purchase. If you are not entirely satisfied, we’re here to help.
1. Change of Mind Returns
In accordance with UK Distance Selling regulations, you have 14 days from the day you receive your order to notify us that you wish to cancel and return your item. You then have a further 14 days to return the goods to us.
• Hygiene & Safety: Due to the nature of beauty and skincare products, items must be returned unopened, unused, and with all original hygiene seals intact. We cannot accept returns of products that have been opened or tested for hygiene and safety reasons.
• Condition: Items must be in their original packaging and in a resalable condition.
2. Faulty or Damaged Items
If a product arrives damaged, faulty, or is not as described, you have a right to a full refund, repair, or replacement.
• Please inspect your order upon receipt and contact us within 30 days at info@fleursbeauty.com with your order number and a photo of the issue.
• We will cover the return postage costs for any faulty or damaged goods.
3. How to Start a Return
To start a return, please email us at info@fleursbeauty.com with your order number and reason for return.
• Return Shipping: For "change of mind" returns, the customer is responsible for the cost of return postage. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed back to your original payment method within 14 days.
• Please note that standard delivery charges will be refunded, but express shipping upgrades are non-refundable.
Display prices in:GBP
